Price Anchoring, Human Psychology and Groupon…..and is there a Customer Guilt Factor to Consider?

Groupon is an interesting concept – you have the “Group” and the “Coupon” together to make a new way of marketing and/or advertising. In many cases, however, it appears this is not a good way for a business to try to attract customers. And there is also the behavior economics consideration to consider. Yes, the human psychology. I’ve been reading up on this…..

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Social Media, Customer Engagement, and Disney

What does the Disney activity of “Pin Trading” have to do with social media? Well, now a lot directly….but indirectly, there are many similarities between the two.

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Social media and the vacation to large metropolitan areas + what this means for how I use social media/Foursquare – (part 3)

Do you use social media in your hometown? Have you found it a different experience when you use it in a less familiar city? I share my thoughts and insights based on what I learned during a recent trip….

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Social Media and the Vacation + Learnings About Foursquare (Part 2)

I recently spent time on vacation and I became more reflective about Social Media. Why am I doing it? And in particular, I looked at my usage of Foursquare.

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The Radio Shack case study – a marketing campaign that doesn’t work for this customer

Radio Shack – a great place to pick up electrical odds and ends, other things that one needs in a pinch. Do you need a new cell phone?  Yes, you can stop in and get a phone on AT&Ts plan. Need an RF Modulator (like I recently did to make

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Word of Mouth Marketing, Part 2: The excellent service visit to the car dealership

Who likes to take their car to the dealership to get service work done. Right, not many of us do. So when the writer took her vehicle for a simple service yet expected a huge bill, she was quite surprised and thrilled when the dealership did a great thing. This has lead to great word of mouth marketing for the dealership.

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Starbucks & the Loyalty Program: Not Quite “Getting It”

I love coffee loyalty programs. And even though I appreciate technology, I don’t mind the paper punch card method. Each time I make a purchase at a local coffeehouse, I can see my progress toward free stuff…..I like it.

I belong to multiple coffee “programs” (I use the term loosely as

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